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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their "Personally identifiable information" (PII) is being used online. PI is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

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What type of information do we collect?

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How do we store your personal information?

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

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How do we collect information?

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Primarily we receive personal data directly from you, when you register and/or fill in any form on our website. When you conduct a transaction on our website, as part of the process, we collect all of the personal information you provide, such as your name, address and email address. Your personal information will be used only for the specific reasons stated in the sections below.

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In addition, we collect data from our website (Wix) and analytics (Google Analytics*). The links below direct you to the privacy policies of third-party services.

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*You can view and/or delete the data collected by Google Analytics by visiting the My Activity page of your Google account.

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How do we use your information?

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We may use such information in the following ways:

  • To personalize your experience on our site and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To improve our website in order to better serve you.

  • To allow us to better service you in responding to your customer service requests.

  • To administer a contest, promotion, survey or other site feature.

  • To quickly process your transactions.

  • To send periodic emails regarding your order or other products and services.

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

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How do we communicate with our site visitors?

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.

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Do we use "cookies"?

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While visiting the elixirofthesoul.com website, you will automatically receive a cookie to your browser. A cookie is a small text file that is stored on your device’s browser. Cookies can track and keep information on your movements within the site as well as record any information you may have voluntarily given during your website session, such as your email address. We use different kinds of cookies so that we can provide you with the best possible service experience on our website. Notice that the use of cookies always requires your approval.

 

We also use third-party services in order to develop our website services, improve your customer experience, and better our marketing communications. These third-party services involve the use of cookies and utilize other tracking technologies through Wix's services. These services have their own policies regarding how they collect and store information. The third-party services we use are Google Analytics,  Visitor Analytics, Facebook and Site Booster. We use Site Booster to aid us with our SEO. Site Booster’s cookie on our website tracks statistical information.

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The links below direct you to the cookie policies of our third-party services.

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The content of our customer register

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We collect and store following information:

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  • User information: first name, last name, username and password

  • Contact information: Postal address, Email and phone number 

  • Information on product reviews

  • Information on marketing permissions and prohibitions

  • Information stored from using the website’s services

  • Identification data of used device

  • Data from analytics

  • Product reviews, customers groups and interests based on browsing and purchase information.

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How can you opt out, remove or modify information you have provided to us?

 

You can request to have your information removed by contacting us at info@elixirofthesoul.com.

Please note that we may maintain information about an individual sales transaction in order to complete that transaction and for record keeping purposes.

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Third Party Disclosures

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We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

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Third party Links

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Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

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Retention of Your Personal Information

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We store your personal data only for the time that legislation requires it or as it is necessary. We remove all personal data at the latest when five years have passed since your last login as a registered user.

You can ask for removal of your customer account at any time. When this occurs, all your personal data and purchase history will be removed from the register. After that, we can no longer identify you nor restore your account. In order to remove you account, please contact us info@elixirofthesoul.com.

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Concerning cookies that have been stored to your device, they last at most 24 months from the moment you visit the website as a registered user.

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Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)

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For the purpose of this Privacy Policy, we are a Data Controller of your personal information.

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:

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  • We need to perform a contract with you, such as when you create a Policy with us

  • You have given us permission to do so

  • The processing is in our legitimate interests and it's not overridden by your rights

  • For payment processing purposes

  • To comply with the law

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If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:

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  • The right to access, update or to delete the personal information we have on you

  • The right of rectification

  • The right to object

  • The right of restriction

  • The right to data portability

  • The right to withdraw consent

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Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

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"Do Not Sell My Personal Information" Notice for California consumers under California Consumer Privacy Act (CCPA)

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Under the CCPA, California consumers have the right to:

  • Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

  • Request that a business delete any personal data about the consumer that a business has collected.

  • Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

You can Opt-Out by clicking on the ‘Do Not Sell Data’ Link at the footer of our Website.

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Service Providers

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We employ third party companies and individuals to facilitate our Website ("Service Providers"), to provide our Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used. These third-parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

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Analytics

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Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

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You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

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For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

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Visitor Analytics is a simple website analytics service which measures the traffic on our website and website visitors' general details. We collect statistics like which pages visitors visit and when, where they are approximately located, where they land first or if they are coming from a specific referral, to make our website visitors' experience better .

As a website operator using Visitor Analytics, we process information about our visitors' device type and screen size/resolution, approximate location, browser, OS, IPs, page visits, bounce rate, conversions, conversion funnels, average sessions per visitor, average pages per session, average session duration, time spent on the website and preferably visited content on the website. All this data is pseudonymized and Visitor Analytics will not use the collected data to identify individual users or to match the data with additional information on an individual user.

We do not use cookies to collect this data. Instead, we use the so-called fingerprinting technology that does not require placing any cookies, files or technology on your device. Fingerprinting relies on your device’s technical attributes and combines them to identify your device as a unique device and allow for reliable analytics.

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Payments processors
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We provide paid products and/or services on our Website. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Privacy Policy Updates

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Contacting Us

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@elixirofthesoul.com. 

 

If there are any questions regarding this privacy policy you may contact us.

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13 August 2021

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